Our Privacy Policy
LFH Collective CIC (“LFH”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, sign up to hear from us, apply to work with us, attend our events, or otherwise interact with us online.
LFH Collective CIC is the controller of personal data collected through this website for the purposes described in this policy.
- Controller: LFH Collective CIC
- Company number: 15519593
- Email: privacy@leicesterfilmhub.com
Depending on how you use the website, we may collect and process:
- Your name
- Email address
- Phone number
- Organisation name
- Any information you include in a contact form, enquiry, booking form, application form or email
- Newsletter or mailing list preferences
- Project, collaboration, workshop, event, volunteer, freelancer or job enquiry details
any documents, CVs, portfolios, scripts or other materials you choose to send us
Information collected automatically:
- IP address
- browser type and version
- device information
- operating system
- pages viewed and navigation paths
- dates, times and duration of visits
- referring website or source
- cookie and consent preferences
Information from third parties:
We may receive personal data from service providers that support our website, mailing list, analytics, forms, video hosting, ticketing or payment systems, and from public sources where relevant to a professional enquiry or collaboration.
We use personal data for the following purposes:
to respond to enquiries and messages
to provide information about our work, programmes, events, services and opportunities
to administer bookings, registrations and event participation
to assess applications, submissions, collaborations, commissions or recruitment enquiries
to operate, maintain and improve the website
to monitor website performance, usage and security
to keep records of communications and transactions
to comply with legal, regulatory and safeguarding obligations
to establish, exercise or defend legal claims
to send marketing communications where we are allowed to do so
Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the context, we rely on one or more of the following:
Contract
Where processing is necessary to take steps at your request or to perform a contract with you, such as:
- responding to a service enquiry
- managing a booking
- engaging freelancers or contractors
- administering an application or agreed activity
Legitimate interests
Where it is necessary for our legitimate interests and those interests are not overridden by your rights and freedoms, such as:
- responding to general enquiries
- running and improving our website
- managing our operations and records
- protecting our business, systems and reputation
- reviewing professional submissions or partnership approaches
- preventing misuse of the website
Consent
Where you have given clear consent, such as:
- subscribing to a newsletter or mailing list
- accepting non-essential cookies
- agreeing to receive marketing by email where consent is required
You can withdraw consent at any time, but this will not affect the lawfulness of processing carried out before withdrawal.
Legal obligation
Where we need to use personal data to comply with the law, including accounting, tax, safeguarding, regulatory and reporting obligations.
If you sign up to receive updates from us, we may send you news about LFH projects, events, workshops, services, opportunities and related activity.
Where required by law, we will only send marketing emails to individuals where we have your consent. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
We do not sell your personal data to third parties for their own marketing.
Our website may use cookies and similar technologies to make the site work, remember your preferences, understand website usage and improve performance.
Strictly necessary cookies
These cookies are required for the website to function properly and do not require consent.
Analytics cookies
These help us understand how visitors use the website so we can improve it. We will only use these where required after you have given consent through our cookie tool.
Functional, embedded media or third-party cookies
If we use embedded video, maps, social media feeds or similar tools, those services may place cookies or collect data. We will seek consent for non-essential cookies where required.
You can manage your cookie choices at any time through our cookie banner or settings tool.
We do not intend to collect special category personal data through the website unless it is genuinely necessary for a specific purpose, such as accessibility requirements for an event or safeguarding-related information.
If you provide special category data to us, we will only process it where we have a valid legal basis and, where required, an additional condition under data protection law.
Our website is intended primarily for adults and professional users. We do not knowingly collect personal data from children through the website without an appropriate lawful basis and, where required, appropriate consent.
If a parent or guardian believes that a child has provided personal data to us unlawfully, they should contact us and we will investigate.
If any part of the website is directed at, or likely to be accessed by, children, we will handle personal data with their best interests in mind and review the service accordingly.
We may share personal data where necessary with:
- website hosting providers
- email and mailing list providers
- analytics providers
- online forms and database providers
- cloud storage and IT support providers
- event, ticketing or payment providers
- professional advisers, including legal, accounting and insurance advisers
- regulators, law enforcement, courts or public authorities where required
- carefully selected contractors or processors who provide services to us
We require processors acting on our behalf to handle personal data only on our instructions and with appropriate security.
Some of our service providers may store or process personal data outside the UK.
Where this happens, we will take appropriate steps to ensure personal data remains protected, such as using providers in countries recognised as adequate, or putting appropriate contractual safeguards in place.
We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, safeguarding and reporting reasons.
Retention periods vary depending on the type of information. In general:
- contact form enquiries: up to 24 months after the last substantive contact, unless a longer period is needed
- mailing list records: until you unsubscribe or we decide to discontinue the list, plus a limited suppression record where needed
- event and booking records: up to 6 years where relevant for administration, finance or liability purposes
- recruitment or freelancer enquiries: usually up to 12 months unless retained longer with justification
- contracts, invoices and related records: typically 6 years from the end of the relevant financial year or agreement
- cookie consent records: for as long as needed to demonstrate compliance
We may keep data for longer where necessary to comply with the law or to establish, exercise or defend legal claims.
If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Subject to the law, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request erasure of your personal data
- request restriction of processing
- object to processing based on legitimate interests
- object at any time to direct marketing
- request transfer of certain personal data to you or another organisation
- withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details in section 1.
We may need to verify your identity before responding.
We use appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
No internet transmission or storage system is completely secure, so we cannot guarantee absolute security, but we take data protection seriously and review our measures regularly.
Our website may contain links to third-party websites, platforms or services. If you follow those links, please note that those third parties have their own privacy policies and practices. We are not responsible for them.
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with a revised “last updated” date.
LFH Collective CIC
Email: privacy@leicesterfilmhub.com